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APLady FAQ’s
Consult our APLady FAQ’s section below for answers to our player’s most pressing questions. If you should have any other queries or concerns, feel free to contact our support team at: support@APLady.com.
Common Questions
- What makes APLady unique?
AP Lady is one of the first online poker websites to cater to female poker players around the world. Much time and effort has been put forth in order to create a community where women can convene and either play poker or learn to play in a supportive environment. Our exclusive software offers many features, promotions, games, forums and tournaments that can be found nowhere else on the Internet.
- What features does APLady offer that are different from other online poker sites?
Here at APLady we offer a wide variety of online poker games including Texas Holdem, Omaha, 7 Card Stud and more. Here at APLady we have created a supportive poker environment for women poker players from around the world. We have included special informative sections where women can catch up on the latest news, health issues, and of course the latest gossip. We have also included special informative question and answer sections from our own Poker Pro Lacey Jones and several reference sections for our players.
- How do I know that shuffling is done fairly, and that no player can have advantage over another by deciphering the shuffling methods?
We strive to keep a poker site where Integrity is key. Please visit the Integrity page to for more information on the measures taken to protect our online poker players.
- How can I see what the online poker games look like before I join?
Simply download the software and take a look around the site. Cruise through the Main Lobby, and even watch a live game in progress.
- When can I start playing?
Right away! Simply download the software, go to the Main Lobby, and choose your game of choice. Then choose a seat by clicking on it, and select the option to create a new account. Complete the necessary information and you are ready to play.
- Can I start with a play-money account?
Yes. Go to APLady.net First, download the software. Then enter your name, city, and e-mail address. Then, create your user ID and password.
- As an online poker player, can I send feedback to the APLady Management team?
We encourage poker players to give feedback about their online experience at APLady.com. You may e-mail us at: support@APLady.com
- What if I have questions on banking?
You should keep a copy of your transaction data, rules of the game and payment methods in order to avoid misconceptions at a later time. Please contact cashier@APLady.com for any further questions you may have on the banking process.
- Does APLady use "burn" cards when dealing, and if not, how does this affect the odds?
Burn cards are used in live poker games in order to prevent any improper actions by the dealer, and to prevent the use of marked cards. In the online environment this is not necessary, and for this reason we have chosen not to deal burn cards. The absence of a burn card(s) does not in any way affect the randomness of the next card off the deck, or the odds of receiving a particular card during the rest of the deal. When determining the odds of cards to come, calculations are always based on the number of cards seen (dealt) vs unseen (possible to be dealt), and as such the lack of burn cards is not a factor that will affect this.
You can find out more information about our shuffling techniques by visiting our Integrity page.
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Downloading Questions
- I downloaded the software, now what?
Great! Now you need to install the software. Follow the installation wizard for exact instructions.
- I downloaded the software, but I can't find it on my computer?
If you downloaded the software but can not find it, click on Start->Find->Files or Folders and then type "APLadySetup.exe" in the Named box. When the computer has found it, double-click on it and the installation process will begin.
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Online Poker Game-Related Questions:
- Now that I have joined, how do I select the online poker game I want to play?
In the Main Lobby, select the type of online poker game you would like to play by clicking on it. Appearing vertically below the game choice will be the list of available tables. Simply double-click on a table and you will be taken to the game.
- What is the minimum buy-in?
The minimum buy-in at any APLady table is ten times the amount of the lower betting limit in fixed games, and forty times the big blind in pot-limit and no-limit games. For example, the minimum buy-in for a $5/$10 fixed game is $50.00, and the minimum buy-in in $0.50/$1.00 Pot Limit game is $20.00.
- Can I change seats at a table?
Yes you can. But when playing poker online, changing seats is not recommended. You are free to change seats if you wish, but you will be required to post the blinds again, just as if you were a new poker player. It is structured this way to keep players from changing seats to avoid paying blinds.
- What does game number mean?
Every hand played is given a unique number. This game number (also known as “hand number” ) can be used when requesting player hand histories or when there is a problem with a specific game and you would like to review a report. If there is ever a question or a problem with a particular game, note the game number and reference it when contacting us. If you missed the game number and the next game has already started, check under “Previous Game” at the top right corner of the screen.
- The online poker game I want to play in is full. What do I do?
If a poker game should be full all you have to do is add yourself to the waiting list. You will be able to see how many people are waiting for a seat at the table. Once a seat is available, we will notify you and offer you a seat.
- What happens when I run out of chips at a table?
To bring more chips to the table, simply click on the “Menu” button and select “Cashier”.
- What is your rake schedule?
Please see the rake page for a detailed look at our rake schedule.
- How can I tell how much is in the pot?
The chips should be neatly stacked in the middle of the table and easy to identify. Also, you can move your cursor over the pot and the amount will be expressed directly above the chips.
- How do I access my playing statistics? What information do I get?
For more information on statistics and other features click here.
- How can I receive my hand history?
In the main lobby under the “menu” tab, select “Guest Relations” and choose “Hand History”. Fill out the needed information and your requested hand history will be emailed to you automatically.
- Can I put my own image on APLady?
Of course! In the main lobby under “User” tab, select Change Image. Follow the step-by-step instructions and, in a short time, you will have your own personalized image.
- What type of language is acceptable when using the chat?
We understand that many of our poker players reside in countries where English is not the official language. But, unfortunately, we must designate one language as the official language for the chat rooms. This is also necessary to ensure that the utmost integrity is maintained at our tables at all times.
- What should I do if the game freezes or the Internet connection is lost?
This is normally caused by Internet conditions beyond our control. It is also difficult to diagnose the cause at times. APLady has state-of-the art software, which will attempt to re-connect and, ultimately, return players back to the same table where they were last seated. If you are in the middle hand that you have bet into and cannot return within the allotted time limit, the software is designed to put you All-in for that hand. Sometimes it is difficult to diagnose the cause if interruption, buy through your Hand History function, you will be able to refer back to what happened during the hand that was interrupted. In the case that your hand was the winning hand, you win the main pot of that game and it will show in your medallion.
- What happens if the server crashes during the middle of a hand?
In the unlikely event of a server crash during a game, APLady will restore all poker player accounts to what they were at the time of the interruption. If a player's last hand of play was completed, the player account will have been updated as individual player transactions are posted to accounts after completion of every hand.
- If I am disconnected and fail to return in time, what happens to my hand?
In the rare case a real-money player cannot return in time to finish play, the hand will automatically be All-in. Each player will be given one all-in per day due to the unlikely case that the player is disconnected without being reestablished in time. If the player has already used their daily all-in and they do not return to the table in time, their hand will automatically be folded. Play-money tables offer an unlimited number of All-in plays.
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Tournament Questions
- What types of tournaments does APLady offer?
APLady offers the most comprehensive tournament structure available on the net. We offer both single and multi-table tournaments with variations of each. We also offer Private Tournaments where our most loyal players can set up their own online poker tournament structure inviting the players of their choice.
- How do I see what online poker tournaments are coming up?
You can view all online poker tournaments by clicking on Tournaments in the Main Lobby. You can view all tournaments in progress, registering, or recently completed. Simply click on each individual tournament for further details.
- How do I register for an online poker tournament?
Under the "Tournament" tab, click on the tournament that you want to register for. If you are not already signed in, you will need to do so at this point.
- How can I receive information on an online poker tournament once it has been erased from the tournament board?
To receive information on an online poker tournament that has been completed, simply click on the tournament game listing from the Tournament Lobby. Here, you can see the results of the online poker tournament until pulled from the listing.
- What happens if there is a problem with the system during an online poker tournament?
In the case of a server crash, the hands that were in play during the crash as well as the player's chip count will be recovered and set to the initial setting prior to the start of the hand.
- Can I play in another game while I am playing in an online poker tournament?
Yes, you can play in both an online poker tournament as well as a ring game simultaneously. However, out of respect for other players please be sure to not delay the speed of the online poker games. In the rare event, when it is impossible to restore a tournament after the crash, the tournament will be canceled and the unclaimed portion of the prize pool will be equally divided among all the remaining poker players.
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Play-Money Questions
- How do I set up a play-money account?
You will first need to download the software, and then establish a play-money account. To do so, double-click the play-money table where you would like to play. To choose a seat at the table, click on "Sit Down". You will then be asked to sign in. However, you will need to select "New User" and fill in your name, city, and e-mail address. Now you are ready to play.
- Are the play-money tables really free?
Yes they are! We encourage anyone and everyone to download the software and begin playing the games. See our Play-Money section for more information.
- What happens if I run out of play-money chips?
Click on the "Cashier" and restock your play-money bank roll. Players will not be allowed to request more play chips until they reach 199 play chips or less.
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Technical Questions
- Who can answer my technical questions?
We offer 24-hour customer service to help you with any technical problems or questions you might have. Please contact us at support@APlady.com
- What do I do if I get a message telling me that my screen resolution must be 800x600 or that my 256 colors are not enough?
With your mouse, right-click on any open space on your computer's desktop and select "Properties" from the menu that pops up. Select "Settings" from the toolbar at the top right. From there, you will be able to set both the screen resolution and the number of colors being displayed. The next setting up from 256 colors is good enough; that will give you over 65,000 colors (16-bit). The next setting above 640x480 is 800x600, which is also good enough, but you may want to try different settings to see what looks best to you.
- If I am connected to the Internet through a proxy server or a firewall, what do I need to do in order to play?
Our software makes two TCP connections, to ports 6900 ~ 9000. Whoever maintains the firewall configuration (usually your network administrator) should be able to use that information to allow the software to connect to our server.
- Can more than one family member in the same household have an account?
Surely! Each APLady Player is only allowed one player account. If more than one person per household wants to play, you will need to contact management for assistance to set up the accounts. Two people can play at the same time from the same household, but not at the same table. This is a way to ensure collusion is not occurring.
- Can I Play on a Mac system?
Directions for playing on a Mac system can be found at Virtual PC .
- I'm having problems getting connected. What can I do?
Please e-mail support@APlady.com for assistance.
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